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At Stylelist, we are committed to providing you with a smooth and reliable shopping experience. Please review our shipping policy below:
Order Processing Time
- All orders are processed within 1 to 3 business days. This includes:
- Sourcing of products
- Quality checks to ensure top-notch items
- Packaging of your order
Shipping Time
Shipping times depend on the destination country and the availability of expedited shipping. Typically, we use expedited shipping couriers to ensure quick delivery. If expedited shipping is unavailable for your location, we will use Standard Shipping.
Please refer to the following estimated shipping times by region:
- United States: 4-10 business days
- Europe & UK: 3-8 business days
- Canada: 5-10 business days
- Australia & New Zealand: 7-15 business days
- Asia: 5-10 business days
- Rest of the World: 10-20 business days
Customs Clearing and Import Taxes
At Stylelist, we strive to offer customs-friendly shipping to help minimize the potential customs and import taxes that may be imposed by your country. We take the following measures to assist:
- Shipping orders as personal gifts where possible
- Declaring a lower value on product invoices
- Splitting larger orders into smaller packages under the customs limit
While we make our best efforts to avoid customs fees or taxes, this cannot be guaranteed. Some countries may enforce customs duties and import taxes regardless of our measures. As a customer, you are responsible for ensuring you understand your country’s customs and import regulations and are able to handle any charges that may arise.
Chinese Holidays
Please note that orders placed before and during Chinese national holidays (such as the Chinese New Year, National Day, etc.) will experience delays in processing. Orders will be processed only after the holidays conclude.
At Stylist, we strive to ensure that you are completely satisfied with your purchase. However, if you receive a defective, damaged, incorrect item, or if your order is lost or not delivered, we offer a straightforward refund process.
Please read the policy below to understand our refund process and eligibility criteria.
Eligibility for Refunds
You may request a refund for your purchase under the following circumstances:
- Defective or Damaged ProductsIf you receive a product that is defective or damaged upon arrival, you are eligible for a refund.
- Products Different from Your OrderIf you receive a product that is significantly different from what you ordered (e.g., wrong size, color, or model), you may request a refund.
- Lost or Not Delivered OrdersIf your order is confirmed as lost or not delivered within the expected shipping time, you may be eligible for a refund.
Time Frame for Refund Requests
You must request a refund within 5 days of receiving the product or within the estimated delivery time if the product has not been delivered.
To be eligible for a refund:
- For delivered items: You must contact us within 5 days of receiving your order.
- For undelivered or lost items: You must contact us within the expected delivery time and provide order details.
How to Request a Refund
To request a refund, please follow these steps:
- Contact Customer SupportEmail us at [[email protected]] with the subject line “Refund Request: [Order Number]”. In your message, please include the following:
- Order number
- Description of the issue (defect, damage, incorrect item, or lost order)
- Photos of the defect or damage (if applicable)
- Provide Proof of IssueIf your item is defective, damaged, or incorrect, please provide photos clearly showing the issue. This will help us process your refund request more efficiently. We highly recommend to create unboxing video when you receive your package.
- Return of ItemIn some cases, we may request that the defective, damaged, or incorrect item be returned. If a return is required, we will provide you with a prepaid shipping label and instructions on how to send the product back to us.
Refund Process
Once we receive and verify your refund request, we will process your refund as follows:
- Approved Refunds: If your refund request is approved, the refund will be processed within 7 business days of approval. The funds will be returned to the original payment method used during the purchase (e.g., credit card, PayPal) and it will take some time to be credited to your account.
Non-Refundable Items
Please note that the following items are not eligible for refunds:
- Shipping costs are non-refundable.
- Products that have been used, worn, or altered after delivery (except in cases of defect or damage).
- Products returned without prior approval from our customer support team.
- Requests made outside the 5-day refund window.
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